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Juicy KnockoutDeals

Returns Policy

Last updated October 18, 2026

We sell one-of-a-kind used, open-box and new items, and we describe and photograph each one carefully. If something isn't right, we want to fix it.

The short version

  • Tell us within 14 days of delivery if there's a problem with an item. We use the delivery date from the carrier's tracking (for local pickup, the day you picked it up).
  • If the item isn't as described, arrived damaged, is missing parts, doesn't work, or is the wrong item, return shipping is on us.
  • Refunds go back to your original payment method.

How to start a return

  1. With an account: sign in, go to Orders, and choose “There's an issue with my item” on the order.
  2. Checked out as a guest: use the link in your order email, or look up your order with your order number and email. We'll email you a secure link, then choose “There's an issue with my item”.
  3. Pick the item, tell us what's wrong, and add up to 5 photos if you can. Photos help us resolve things faster.
  4. We review requests within 1–2 business days and email you at every step: Requested → Under review → Approved → Return label sent → Return received → Refunded (or, rarely, Denied with an explanation).
  5. If we need the item back, we email you a prepaid return label. Pack the item securely and drop it off within 7 days.

After 14 days from delivery the request button closes. If something unusual happened, contact us anyway and we'll take a look.

Who pays return shipping

  • Our mistake (not as described, damaged in shipping, missing parts, doesn't work, wrong item): we send a prepaid label at no cost to you and refund the item in full.
  • Other reasons (for example, you changed your mind): [PLACEHOLDER — owner to confirm] returns may be accepted at our discretion; the return label cost is deducted from your refund.
  • Restocking fee: [PLACEHOLDER — owner to confirm] none.
  • Unused labels: [PLACEHOLDER — owner to confirm] if we send a label and the item isn't shipped back within 14 days, the request may be closed.

Refunds

Once the item is back with us (or right away, if we don't need it back), we refund the original payment method within 2 business days through our payment processor, Stripe. Banks and card issuers usually post refunds within 5–10 business days. If an item wasn't as described, we also refund the shipping you paid. Partial refunds are possible when we agree on one with you (for example, a minor issue you'd like to keep the item with).

Items that can't be returned

  • Items listed “for parts / not working” (sold as-is)
  • Items returned damaged, altered, or missing parts that were included

Contact

Juicy Knockout Deals · 1812 W Sunset Blvd, St. George, UT 84770 · Email support@juicyknockoutdeals.com